In what ways can businesses leverage technology to enhance their customer-centric culture and improve customer satisfaction in today's digital age?

Businesses can leverage technology to enhance their customer-centric culture by implementing customer relationship management (CRM) systems to track customer interactions and preferences. They can also use data analytics to gain insights into customer behavior and tailor their products and services accordingly. Additionally, businesses can utilize chatbots and AI-powered tools to provide personalized and timely customer support, improving overall customer satisfaction in today's digital age.