How can companies leverage technology and data analytics to proactively identify and resolve potential conflicts between customer needs and internal processes before they impact customer satisfaction?

Companies can leverage technology and data analytics by implementing advanced analytical tools to analyze customer data and identify patterns or trends that may indicate potential conflicts. By using predictive analytics, companies can anticipate issues before they arise and take proactive measures to address them. Additionally, companies can use technology to automate processes and streamline operations, reducing the likelihood of conflicts impacting customer satisfaction. Regularly monitoring and analyzing customer feedback and interactions through digital channels can also help companies quickly identify and resolve any potential conflicts.