In what ways can a company leverage technology to enhance open communication among employees and improve customer satisfaction?

A company can leverage technology by implementing communication tools such as instant messaging, video conferencing, and collaboration platforms to facilitate open communication among employees. Additionally, utilizing customer relationship management (CRM) software can help track customer interactions and preferences, leading to more personalized and efficient customer service. Integrating social media monitoring tools can also help gather feedback from customers and address their concerns in a timely manner, ultimately improving customer satisfaction.