How can employees leverage storytelling techniques to enhance customer interactions and create a more memorable and immersive experience?

Employees can leverage storytelling techniques by incorporating personal anecdotes or examples into their interactions with customers to make the experience more engaging and relatable. By framing information or solutions within a narrative structure, employees can help customers better understand and remember key points. Using storytelling can also create an emotional connection with customers, making the experience more memorable and leaving a lasting impression. Overall, storytelling techniques can help employees build rapport, foster trust, and enhance the overall customer experience.