How can organizations effectively leverage social media platforms to gather real-time customer feedback and enhance overall customer satisfaction?

Organizations can effectively leverage social media platforms by actively monitoring and engaging with customer comments, reviews, and messages in real-time. They can also use social media polls, surveys, and feedback forms to gather specific feedback from customers. By analyzing trends and patterns in customer feedback, organizations can identify areas for improvement and make necessary changes to enhance overall customer satisfaction. Additionally, organizations can use social media to showcase positive customer experiences and build brand loyalty.