How can companies leverage social media platforms to amplify the impact of their CX ambassadors program on customer satisfaction and loyalty?

Companies can leverage social media platforms to amplify the impact of their CX ambassadors program by encouraging ambassadors to share positive experiences and testimonials on their personal social media accounts. This can help reach a wider audience and build credibility. Additionally, companies can create exclusive content or promotions for ambassadors to share with their followers, further increasing engagement and loyalty. Monitoring social media conversations and feedback can also help companies identify areas for improvement and address customer concerns in real-time, ultimately leading to improved customer satisfaction and loyalty.