How can CX ambassadors leverage social media platforms to gather customer feedback and measure the success of their innovative solutions in real-time?

CX ambassadors can leverage social media platforms by actively monitoring comments, messages, and mentions related to their innovative solutions to gather customer feedback in real-time. They can also create surveys or polls on platforms like Twitter or Instagram to directly collect feedback from their audience. Additionally, they can track key metrics such as engagement rates, sentiment analysis, and customer satisfaction scores to measure the success of their solutions on social media platforms. By utilizing social media analytics tools, CX ambassadors can gain valuable insights into customer perceptions and make data-driven decisions to improve their innovative solutions.