How can leaders proactively address any potential barriers or obstacles that may impede employees from fully embracing and embodying the company's Customer Experience goals and values?

Leaders can proactively address potential barriers by clearly communicating the importance of the Customer Experience goals and values to employees. They can provide training and resources to help employees understand and embody these goals. Leaders should also actively listen to employees' feedback and concerns to address any obstacles that may arise. Additionally, creating a supportive and inclusive work environment where employees feel valued and empowered can help overcome any resistance to embracing the company's Customer Experience goals.