In what ways can social media platforms be utilized to not only communicate CX guidelines within an organization, but also to foster a culture of customer-centricity among employees at all levels?

Social media platforms can be utilized to communicate CX guidelines within an organization by creating dedicated groups or channels where employees can access resources, ask questions, and share best practices. Additionally, social media can be used to showcase success stories and examples of exceptional customer service to inspire and motivate employees to prioritize customer-centricity. By encouraging open communication and collaboration on social media, employees at all levels can feel more connected to the organization's CX goals and values, fostering a culture of customer-centricity.