How can gamification be utilized in internal CX-Stories to not only educate employees on the importance of customer-centricity, but also motivate them to actively participate and strive for continuous improvement in their customer interactions?

Gamification can be utilized in internal CX-Stories by incorporating interactive elements such as quizzes, challenges, and leaderboards to make learning about customer-centricity engaging and fun for employees. This can help employees understand the importance of customer-centricity and motivate them to actively participate in improving their customer interactions. By providing rewards and recognition for employees who demonstrate customer-centric behaviors, gamification can also incentivize continuous improvement and encourage a culture of excellence in customer service within the organization.