How can businesses effectively utilize customer feedback from surveys and social media reviews to drive improvements in their customer-centric culture initiatives and enhance the overall customer experience?

Businesses can effectively utilize customer feedback from surveys and social media reviews by analyzing the data to identify common trends and areas for improvement. They can then use this information to make strategic changes to their products, services, and processes in order to better meet customer needs and expectations. By actively listening to customer feedback and taking action based on it, businesses can demonstrate their commitment to a customer-centric culture, ultimately enhancing the overall customer experience and building stronger relationships with their customer base.