How can companies effectively leverage employee recognition programs to incentivize and reward behaviors that promote a customer-centric workplace culture focused on exceeding customer expectations?

Companies can effectively leverage employee recognition programs by aligning rewards with behaviors that promote a customer-centric workplace culture. This can be achieved by clearly defining expectations and desired behaviors, providing timely and specific feedback, and recognizing and rewarding employees who consistently exceed customer expectations. Additionally, incorporating customer feedback into the recognition process can help reinforce the importance of delivering exceptional customer service. Overall, employee recognition programs should be strategic, transparent, and consistently reinforced to create a culture that prioritizes exceeding customer expectations.