How can CX ambassadors use customer storytelling and testimonials to influence product development and improve overall customer satisfaction?

CX ambassadors can use customer storytelling and testimonials to provide valuable insights into customer needs, preferences, and pain points. By sharing real-life experiences and feedback, they can help product development teams better understand the customer perspective and make informed decisions. This can lead to the creation of more customer-centric products and services that address specific customer needs, ultimately improving overall customer satisfaction and loyalty.