How can aspiring CX ambassadors effectively leverage customer journey mapping to enhance their customer-centric practices, and what role does empathy play in understanding and meeting customer needs and expectations?

Aspiring CX ambassadors can effectively leverage customer journey mapping by visually representing the entire customer experience, identifying pain points, and opportunities for improvement. By understanding the customer's journey, they can tailor their strategies to meet customer needs and expectations more effectively. Empathy plays a crucial role in this process by allowing ambassadors to put themselves in the customer's shoes, understand their emotions and motivations, and ultimately provide a more personalized and empathetic experience that resonates with customers on a deeper level.