How can CX ambassadors effectively leverage customer journey mapping to identify pain points and opportunities for improvement in their organization's customer experience strategy, ultimately leading to enhanced overall customer satisfaction levels?

CX ambassadors can effectively leverage customer journey mapping by visually mapping out the entire customer experience from start to finish. This helps identify pain points where customers may encounter challenges or frustrations. By understanding these pain points, CX ambassadors can prioritize areas for improvement and implement targeted solutions to enhance the overall customer experience. This approach can lead to increased customer satisfaction levels as the organization is able to address key pain points and provide a more seamless and satisfying experience for customers.