How can employees leverage customer feedback to innovate and differentiate their products or services in a competitive market?

Employees can leverage customer feedback by actively listening to their suggestions, complaints, and preferences to identify areas for improvement. By analyzing this feedback, they can identify trends and patterns that can guide product development and service enhancements. Incorporating customer feedback into the innovation process can help companies create products and services that better meet customer needs and preferences, ultimately setting them apart from competitors in the market. This customer-centric approach can also help build customer loyalty and drive business growth.