How can teams leverage customer feedback to not only drive long-term success and growth, but also foster a culture of customer-centricity within their organization?

Teams can leverage customer feedback by actively listening to their customers' needs, preferences, and pain points to make informed decisions that drive long-term success and growth. By incorporating customer feedback into product development and service improvements, teams can demonstrate a commitment to meeting customer expectations and building loyalty. This customer-centric approach fosters a culture of putting the customer at the center of all decision-making processes, ultimately leading to increased customer satisfaction, retention, and business growth.