How can companies effectively leverage customer feedback to not only measure the performance of CX ambassadors and overall customer satisfaction, but also drive meaningful improvements in their customer experience strategy?

Companies can effectively leverage customer feedback by implementing systems to collect, analyze, and act upon feedback in a timely manner. This involves regularly monitoring customer feedback channels such as surveys, reviews, and social media to understand customer sentiment. By identifying trends and common pain points, companies can make data-driven decisions to improve their customer experience strategy. Additionally, companies should involve CX ambassadors in the feedback process, providing them with the necessary tools and training to address customer concerns and drive positive interactions.