How can businesses create a culture of continuous improvement and customer-centricity by effectively leveraging customer feedback in employee evaluations?

Businesses can create a culture of continuous improvement and customer-centricity by incorporating customer feedback into employee evaluations. This can be achieved by regularly collecting feedback from customers through surveys, reviews, and direct interactions. Managers can then use this feedback to identify areas for improvement and set specific goals for employees to enhance customer satisfaction. By aligning employee performance with customer feedback, businesses can foster a culture of continuous learning and improvement that ultimately benefits the customer experience.