In what ways can businesses leverage customer feedback to not only measure brand credibility and trust, but also drive innovation and product development?

Businesses can leverage customer feedback by actively listening to their customers' opinions and suggestions, which can help measure brand credibility and trust by addressing any issues or concerns raised. By analyzing customer feedback, businesses can identify patterns and trends that can inform innovation and product development, leading to the creation of products or services that better meet customer needs and preferences. Additionally, involving customers in the product development process through feedback can help build loyalty and strengthen relationships with customers.