How can companies leverage artificial intelligence and automation in customer interactions without sacrificing the personal touch and human connection that customers value?

Companies can leverage artificial intelligence and automation in customer interactions by using these technologies to streamline processes, provide personalized recommendations, and offer round-the-clock support. To maintain the personal touch and human connection that customers value, companies can ensure that AI and automation are used to enhance, not replace, human interactions. This can be achieved by training employees to effectively use these tools, monitoring customer feedback, and constantly refining the technology to better meet customer needs and preferences. Ultimately, striking a balance between automation and human interaction can help companies provide efficient and personalized customer experiences while still maintaining the human touch that customers appreciate.