How can companies ensure that their customer experience training programs effectively integrate technology without sacrificing the human touch and personal connection that customers value?

Companies can ensure that their customer experience training programs effectively integrate technology without sacrificing the human touch by incorporating interactive and personalized online training modules that simulate real-life customer interactions. They can also provide opportunities for employees to practice using technology in a customer-centric way through role-playing exercises and simulations. Additionally, companies can offer ongoing support and coaching to help employees navigate technology tools while maintaining a focus on building genuine relationships with customers. Lastly, companies should regularly gather feedback from both employees and customers to continuously improve and refine their training programs to strike the right balance between technology and personal connection.