How can businesses ensure that emotional intelligence training is integrated into the daily practices of their customer experience teams in order to sustain the positive impact on customer loyalty and satisfaction over the long term?

Businesses can ensure emotional intelligence training is integrated into daily practices by incorporating it into regular team meetings and performance evaluations. Providing ongoing coaching and feedback to reinforce the importance of emotional intelligence in customer interactions can also help sustain the impact. Additionally, creating a supportive and inclusive work environment that values empathy and emotional intelligence can encourage team members to apply their training consistently. Finally, measuring the impact of emotional intelligence training on customer loyalty and satisfaction through feedback mechanisms and adjusting training as needed can help maintain long-term positive outcomes.