How can businesses ensure that emotional intelligence training is integrated into their company culture and consistently practiced by employees in their daily interactions with customers?

Businesses can ensure that emotional intelligence training is integrated into their company culture by incorporating it into their onboarding process, providing ongoing training and resources, and setting clear expectations for employees to practice emotional intelligence in their interactions with customers. They can also reinforce the importance of emotional intelligence through regular feedback and recognition of employees who demonstrate these skills. Additionally, incorporating emotional intelligence into performance evaluations and tying it to key performance indicators can further encourage employees to consistently practice emotional intelligence in their daily interactions with customers.