How can companies effectively integrate emotional intelligence training into their ongoing professional development programs to ensure sustained growth and improvement in their employees' customer service skills and overall performance?

Companies can effectively integrate emotional intelligence training into their ongoing professional development programs by incorporating it into regular training sessions and workshops. They can also provide resources such as online courses or coaching sessions to help employees develop their emotional intelligence skills. Additionally, companies can create a supportive and open culture that encourages employees to practice and apply their emotional intelligence skills in real-world scenarios. By consistently reinforcing the importance of emotional intelligence and providing opportunities for employees to improve, companies can ensure sustained growth and improvement in their employees' customer service skills and overall performance.