How can CX Ambassadors use storytelling techniques to not only communicate effectively with customers and colleagues, but also to foster a sense of empathy and understanding in their interactions?

CX Ambassadors can use storytelling techniques to communicate effectively by sharing real-life examples that resonate with customers and colleagues. By incorporating personal anecdotes and emotions into their stories, they can foster a sense of empathy and understanding in their interactions. This helps create a more human connection and builds trust with those they are engaging with. Additionally, storytelling can help simplify complex information and make it more relatable, leading to better comprehension and engagement from both customers and colleagues.