How can businesses create a successful framework for integrating emerging technologies into their CX strategies while also maintaining a human touch and personal connection with customers in today's digital age?

Businesses can create a successful framework for integrating emerging technologies into their CX strategies by first understanding their customers' preferences and needs. They can then leverage technologies like AI, chatbots, and data analytics to personalize customer interactions and provide seamless omnichannel experiences. It is crucial for businesses to strike a balance between automation and human interaction, ensuring that customers feel valued and understood throughout their journey. By continuously collecting feedback and refining their strategies, businesses can adapt to the evolving digital landscape while maintaining a human touch and personal connection with customers.