How can companies effectively integrate customer experience (CX) values into their onboarding processes to ensure that new employees understand and embody the importance of delivering exceptional service from day one, and what innovative methods can be utilized to assess and improve the impact of CX training on employee performance over time?

Companies can effectively integrate customer experience (CX) values into their onboarding processes by incorporating CX training modules, providing real-life examples of exceptional service, and emphasizing the importance of customer satisfaction in all aspects of the business. To assess and improve the impact of CX training on employee performance over time, companies can utilize innovative methods such as regular feedback sessions, mystery shopping programs, and implementing key performance indicators related to customer satisfaction. By continuously evaluating and refining their CX training programs, companies can ensure that new employees understand and embody the importance of delivering exceptional service from day one and maintain high standards of customer experience in the long run.