How can companies ensure that internal CX stories are effectively integrated into their training programs to drive lasting behavior change and create a customer-centric culture throughout their organization?

Companies can ensure that internal CX stories are effectively integrated into their training programs by incorporating them into training materials, workshops, and role-playing exercises. They can also use real-life examples of successful customer interactions to demonstrate the impact of customer-centric behavior. Additionally, companies can encourage employees to share their own CX stories and experiences during training sessions to foster a culture of continuous learning and improvement. By consistently reinforcing the importance of customer-centricity and providing ongoing training and support, companies can drive lasting behavior change and create a customer-centric culture throughout their organization.