How can businesses effectively integrate their internal CX communication strategies with their external marketing efforts to create a seamless and consistent customer experience across all touchpoints?

Businesses can effectively integrate their internal CX communication strategies with their external marketing efforts by aligning their messaging, branding, and values across all channels. This can be achieved by ensuring that employees are well-informed about the company's brand promise and customer experience goals. Additionally, businesses can use technology to streamline communication between internal teams and external marketing departments to ensure a consistent customer experience. By fostering a culture of collaboration and transparency, businesses can create a seamless and consistent customer experience across all touchpoints.