How can organizations ensure that customer insights are integrated into decision-making processes at all levels of the company to drive a truly customer-centric culture?

Organizations can ensure that customer insights are integrated into decision-making processes by establishing a clear communication strategy to share customer feedback across all levels of the company. They can also invest in technology and tools that facilitate the collection, analysis, and dissemination of customer data to relevant stakeholders. Additionally, organizations should prioritize training and development programs to educate employees on the importance of customer insights and how to incorporate them into their decision-making. Lastly, creating a customer-centric culture starts from the top, so leadership should actively champion the value of customer feedback and ensure that it is a key consideration in all strategic decisions.