How can companies ensure that customer feedback is being properly integrated into employee evaluations in a way that not only improves business success metrics, but also fosters a culture of continuous improvement and customer-centricity within the organization?

Companies can ensure that customer feedback is properly integrated into employee evaluations by creating a structured feedback system that collects, analyzes, and acts upon customer input. This feedback should be incorporated into performance evaluations to hold employees accountable for customer satisfaction. Additionally, companies can provide training and resources to help employees understand and implement customer feedback effectively. By emphasizing the importance of customer-centricity and continuous improvement in evaluations and company culture, organizations can drive positive change and ultimately improve business success metrics.