How can organizations effectively integrate customer feedback into their strategies for cultivating a customer-centric culture, and what role does employee engagement play in this process?

Organizations can effectively integrate customer feedback into their strategies by implementing regular surveys, focus groups, and feedback mechanisms to gather insights from customers. They should analyze this feedback to identify trends, pain points, and areas for improvement. Employee engagement is crucial in this process as engaged employees are more likely to act on customer feedback, provide better service, and contribute to a customer-centric culture. Organizations should involve employees in the feedback analysis process, provide training on customer service best practices, and recognize and reward employees for delivering exceptional customer experiences.