How can organizations ensure that customer experience knowledge is effectively integrated into all departments to create a seamless and cohesive customer journey?

Organizations can ensure that customer experience knowledge is effectively integrated into all departments by establishing clear communication channels and training programs to educate employees on the importance of customer experience. They can also implement cross-functional teams and regular meetings to share insights and collaborate on improving the customer journey. Additionally, organizations can use customer feedback and data analytics to continuously monitor and optimize the customer experience across all touchpoints. By prioritizing customer-centric values and fostering a culture of customer-centricity, organizations can create a seamless and cohesive customer journey.