How can companies ensure that their customer-centric mindset and CX ambassadorship programs are effectively integrated into their overall company culture and values?

Companies can ensure that their customer-centric mindset and CX ambassadorship programs are effectively integrated into their overall company culture and values by first establishing clear goals and objectives for these initiatives. They should also provide ongoing training and support for employees to ensure they understand the importance of customer experience and are equipped to represent the company effectively. Additionally, companies should recognize and reward employees who demonstrate exceptional customer service and advocate for the customer-centric mindset. Lastly, leaders should lead by example and consistently reinforce the values of customer-centricity throughout the organization.