How can companies effectively integrate cultural sensitivity training into their onboarding process for new customer experience team members, and what strategies can be implemented to ensure that this training resonates with employees and leads to lasting behavior change in their interactions with customers from diverse backgrounds?

Companies can effectively integrate cultural sensitivity training into their onboarding process for new customer experience team members by incorporating interactive workshops, real-life scenarios, and role-playing exercises that encourage empathy and understanding of different cultures. Additionally, providing ongoing support and resources such as cultural competency guides, diversity training modules, and mentorship programs can help reinforce the importance of cultural sensitivity in customer interactions. To ensure that this training resonates with employees and leads to lasting behavior change, companies can also implement regular feedback sessions, surveys, and performance evaluations that assess employees' application of cultural sensitivity skills in their interactions with customers from diverse backgrounds. Ultimately, creating a culture of inclusivity, respect, and open communication within the organization can help reinforce the importance of cultural sensitivity and encourage employees to continuously improve their customer interactions.