"How can businesses effectively integrate automation and technology into their customer service processes without losing the personal touch that customers value?"

Businesses can effectively integrate automation and technology into their customer service processes by using tools like chatbots and AI to handle routine inquiries and tasks. This allows human agents to focus on more complex issues that require a personal touch. Implementing a seamless omnichannel approach can also help maintain personalized interactions across various touchpoints. Regularly collecting and analyzing customer feedback can help businesses understand where automation can be improved to better meet customer needs and preferences.