How can businesses ensure that positive customer feedback is consistently incorporated into employee performance evaluations and recognition programs to maintain and improve overall customer satisfaction and loyalty over the long term?

Businesses can ensure that positive customer feedback is consistently incorporated into employee performance evaluations and recognition programs by implementing a system that collects and tracks customer feedback in real-time. This feedback should be used as a key metric in evaluating employee performance and providing recognition. Additionally, businesses can establish clear goals and expectations for employees based on customer feedback, and provide ongoing training and coaching to help employees meet these expectations. By making customer satisfaction a priority in performance evaluations and recognition programs, businesses can maintain and improve overall customer satisfaction and loyalty over the long term.