How have you incorporated customer feedback gathered from social media platforms into developing new products or services in your previous roles?

In my previous roles, I regularly monitored social media platforms for customer feedback on our products and services. I analyzed this feedback to identify common themes and pain points. This information was then used to inform the development of new products or services, ensuring that we were addressing customer needs and preferences. By incorporating customer feedback from social media, we were able to create offerings that resonated with our target audience and ultimately improve customer satisfaction and loyalty.