How can businesses ensure that their employees are consistently applying emotional intelligence in customer interactions, and what strategies can they implement to continuously improve their emotional intelligence skills over time?

Businesses can ensure employees consistently apply emotional intelligence in customer interactions by providing training and workshops focused on emotional intelligence. They can also incorporate emotional intelligence into performance evaluations and provide feedback on how employees are applying these skills. To continuously improve emotional intelligence skills over time, businesses can encourage self-reflection, mentorship programs, and ongoing professional development opportunities focused on emotional intelligence. Regular practice and reinforcement of emotional intelligence skills in real-life customer interactions can also help employees improve and maintain these skills over time.