How can businesses ensure that their employees are effectively applying emotional intelligence in customer interactions, and what strategies can be implemented to continuously improve emotional intelligence skills in the workplace?

Businesses can ensure that their employees are effectively applying emotional intelligence in customer interactions by providing training and workshops on emotional intelligence. They can also encourage open communication, empathy, and active listening among employees. To continuously improve emotional intelligence skills in the workplace, businesses can implement regular feedback sessions, role-playing exercises, and team-building activities that focus on emotional intelligence development. Additionally, promoting a culture of emotional intelligence and recognizing and rewarding employees who demonstrate high emotional intelligence can further enhance its application in customer interactions.