How can employees proactively solicit customer feedback to continuously improve their customer service skills and overall performance?

Employees can proactively solicit customer feedback by regularly asking for input during interactions, such as at the end of a service call or after a purchase. They can also utilize surveys, feedback forms, or online review platforms to gather customer opinions. Additionally, employees can actively listen to customer complaints or suggestions and take note of common themes to identify areas for improvement in their customer service skills. By consistently seeking feedback and implementing changes based on customer input, employees can continuously enhance their performance and provide better service to customers.