How can organizations effectively identify and nurture potential CX ambassadors within their workforce to ensure a seamless and consistent customer experience across all touchpoints?

Organizations can effectively identify potential CX ambassadors by looking for employees who demonstrate a strong understanding of the company's values and a passion for delivering exceptional customer service. These individuals should also possess strong communication skills, empathy, and a willingness to go above and beyond for customers. Once identified, organizations can nurture these ambassadors by providing training, support, and recognition for their efforts to ensure they are equipped to consistently deliver a seamless customer experience across all touchpoints. By empowering and investing in these employees, organizations can create a culture of customer-centricity that benefits both employees and customers alike.