How can companies ensure that they are hiring candidates with high emotional intelligence and empathy, even when conducting virtual interviews?

Companies can ensure they are hiring candidates with high emotional intelligence and empathy during virtual interviews by incorporating behavioral questions that assess emotional intelligence and empathy skills. They can also use video interviews to observe non-verbal cues and emotional responses. Additionally, providing scenarios or case studies during the interview process can help gauge a candidate's ability to understand and respond to others' emotions. Lastly, conducting thorough reference checks and seeking feedback from previous employers can provide insight into a candidate's emotional intelligence and empathy in a professional setting.