Can you share a time when you had to handle a customer who was upset due to a misunderstanding or miscommunication, and how did you effectively clarify the situation to resolve their issue and leave them satisfied with their experience?

I once had a customer who was upset because they thought they were overcharged for a service. I calmly listened to their concerns and reviewed the invoice with them to identify the misunderstanding. I explained the breakdown of charges and clarified the pricing structure, showing them that they were not overcharged. By providing clear and transparent information, I was able to resolve the issue and reassure the customer, leaving them satisfied with the resolution and their overall experience.