How can candidates effectively handle difficult customers and adapt their communication style to de-escalate tense situations and provide a positive customer experience?

Candidates can effectively handle difficult customers by remaining calm, actively listening to their concerns, and showing empathy towards their situation. It is important for candidates to adapt their communication style by using a calm and reassuring tone, acknowledging the customer's feelings, and offering solutions to resolve the issue. By demonstrating patience, understanding, and a willingness to help, candidates can de-escalate tense situations and provide a positive customer experience.

Keywords

difficult customers communication style de-escalation positive customer experience empathy

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