How do you approach handling difficult customer interactions that may be exacerbated by external factors beyond your control, such as shipping delays or product shortages? Share a specific example of a time when you successfully navigated such a situation and left the customer satisfied with their overall experience.

When handling difficult customer interactions exacerbated by external factors, I approach the situation with empathy and understanding, acknowledging the customer's frustration and offering solutions within my control. I communicate transparently about the issue, provide regular updates, and work to find alternative solutions or accommodations to meet the customer's needs. For example, when a customer experienced shipping delays due to a carrier issue, I proactively reached out to offer expedited shipping at no additional cost and provided a discount on their next purchase as a gesture of goodwill. This proactive approach helped alleviate the customer's frustration and left them satisfied with their overall experience.