How do you handle customer interactions when the issue is not easily resolved, and what strategies do you implement to ensure the customer leaves satisfied with their experience?

When faced with a customer interaction that is not easily resolved, I first listen attentively to the customer's concerns and empathize with their situation. I then offer alternative solutions or escalate the issue to a higher authority if necessary. To ensure the customer leaves satisfied, I follow up with them to ensure their issue has been resolved to their satisfaction and offer a token of appreciation, such as a discount or a complimentary service, to show our commitment to their satisfaction. Additionally, I take feedback from the interaction to improve our processes and prevent similar issues from arising in the future.