How can CX Ambassadors effectively handle challenging customers and difficult situations while still maintaining a high level of emotional intelligence to ensure a positive customer experience?

CX Ambassadors can effectively handle challenging customers and difficult situations by remaining calm, empathetic, and patient. They should actively listen to the customer's concerns, validate their feelings, and offer solutions that address their needs. By demonstrating emotional intelligence, CX Ambassadors can show understanding and respect towards the customer, ultimately diffusing tense situations and ensuring a positive customer experience. Additionally, they can seek support from their team or supervisor when needed to help manage difficult interactions.