How can candidates effectively handle challenging customer interactions by adapting their communication style to de-escalate the situation and provide a satisfactory resolution?

Candidates can effectively handle challenging customer interactions by first remaining calm and composed. They should actively listen to the customer's concerns and show empathy towards their situation. By adapting their communication style to match the customer's emotions and needs, candidates can de-escalate the situation and work towards finding a satisfactory resolution. Additionally, candidates should be transparent and honest in their communication, keeping the customer informed throughout the process.

Keywords

customer interactions communication style de-escalation resolution empathy

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